CLIENT SERVICE MODEL

CLIENT SERVICE MODEL

SASK is committed to providing superior client service. To achieve this, we operate as closely integrated teams. Each client is assigned a dedicated manager and client service team. Because of SASK’s independent business structure there is very low employee turnover which provides service continuity to our clients.

A dedicated service team supports your manager.

The manager provides:
  1. Strategic advice and recommendations
  2. Client relationship management
  3. Committee and board of directors communications
  4. Finance staff support
Service support team manage:
  1. Day-to-day administration issues
  2. Verification of transactions and records
  3. Analytics
  4. Reporting
  5. Due diligence and asset class research

Team members work diligently to provide exceptional client service. The end result to our clients is the knowledge and support needed for a well run business program.

Preliminary Stage

Profiling discussion
Requirement mapping
Skill mapping
Analytical approach
Risk assessment
Discussions and briefing
Client partipation and interaction
Research Tools
Brainstorming

Execution Stage

Walk-through process
Data validation
Analytical approach
Issues and solution mapping
Benchmarking
Appraisal Techniques
Brainstorming
Discussion with clients
 

Deliverable Stage

Deliverable compilation
Communication with client
Feedback
Presentation of deliverables
Implementation mapping
Final reporting
Client participation
Client interaction
Joint discussion and solution

Follow Up Stage

Implementationn support
Survey effectiveness
Sign off
Client’s feed back
Follow up reviews
Client’s satisfaction
Team overall feedback
Rating analysis
Client’s final note